FREE SHIPPING ON ALL ORDERS OVER $95* (*Standard shipping to all 50 states)
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SHOP WITH CONFIDENCE

You're in good hands! Feel good about your Lori Bonn self-purchase or special gift for a loved one.

CUSTOMER SERVICE

Our Customer Service department is available Monday-Friday from 8:30am-5pm PST, excluding major holidays. For Lori Bonn Web Store customer support, contact us toll free at 1-877-507-4206 or via email: service@loribonn.com.

PAYMENT

Lori Bonn Design accepts all major credit cards (Visa, MasterCard, Discover and American Express) and payment through PayPal, Google Checkout and Amazon Payments.

SALES TAX

All applicable sales tax will be charged to items shipped from the Lori Bonn Design warehouse.

SHIPPING

 

All orders will be shipped via FedEx or UPS delivery. Orders for in-stock items will generally ship within one (1) business day. Orders placed after 2:00pm PST may not be processed until the next business day.

*Free Ground shipping on all orders over $95
Ground: $6.95
2nd Day: $9.95
Overnight: $18.95

RETURNS

If you are not completely satisfied with your purchase, Lori Bonn Design will gladly refund or credit any item returned in its original packaging in perfect condition within 30 days of purchase.

Credits are refunded via the original method of purchase once the item has been received. You will be notified via email once the return has been processed.

No return will be accepted without a Lori Bonn Design return authorization (RA) number. To claim yours, contact our Customer Service department at 1-877-507-4206 or service@loribonn.com.

CLAIMS

Lori Bonn Design stands behind our jewelry and will happily repair and/or replace any problem resulting from a production or design flaw at no charge. The warranty is extended to a full year after purchase from our online store.

After the warranty period, we will also repair and/or replace stones and clean or polish jewelry at a flat fee of $30. Jewelry damaged due to wear and tear from customer use will not be replaced, but can be repaired at our discretion. Although we can’t custom-produce lost or missing parts, we will offer similar parts or replacements when possible.

All jewelry is repaired overseas by skilled craftspeople in Asia. Turnaround time is approximately 8-12 weeks.

All returns/claims require a Return Authorization (RA) number. To claim yours, contact our Customer Service department at 1-877-507-4206 or service@loribonn.com.

Please send returns/claims to:

Lori Bonn Design
RA# _____________

106 Linden St. S. 202
Oakland, CA 94607



Please note: Lori Bonn Design is not responsible for items that are damaged or lost in transit. We highly suggest insuring your returns for the full amount paid.

JEWELRY CARE

Make sure to protect your Bonn Bons from contact with other metals and moisture. Sterling silver jewelry will naturally tarnish. To freshen up your jewelry, clean each piece using a polishing cloth.

HANDMADE QUALITY

Please note that due to the nature of natural gemstones and handmade jewelry, each piece of jewelry may vary slightly from what is represented by the product photographs featured on our web store.

PRIVACY POLICY

Lori Bonn Design will take appropriate steps to protect all information you share with us. We are dedicated to protecting your personal information and will never sell or rent your name or information. We will send you notices only if you are voluntarily subscribed to our newsletter list.